Help and FAQ.

OFinancial LLC is an investment dealer (Full Service Dealer, excluding Underwriting) licensed by the Financial Services Commission, Mauritius. When you open an account through this website, your client agreement is with OFinancial LLC.

Contracts for difference (CFDs) on 1,000+ instruments: 60+ currency pairs, gold, silver, platinum and palladium, 13 stock indices, oil and natural gas, 850+ company shares and 70+ crypto pairs. A CFD lets you trade on a price going up or down. You don't own the asset itself.

MetaTrader 5, on Windows, Mac, a web browser, iPhone and Android. The same login works on all of them.

Individuals, companies and trusts can apply. You need to be of legal age where you live and pass our identity checks. Opening an account is subject to our review of your application (client agreement, section 5.1). We can't accept residents of countries on our restricted list or anyone on a sanctions list.

English. The client agreement, notices and our replies are all in English.

You are responsible for any tax on your trading where you live. We don't give tax advice.

They differ in minimum deposit, how you pay for trades and maximum leverage. Cent and Classic charge no commission, so your cost is the spread. Premier and Elite have spreads from 0.0 pips plus a fixed commission. We confirm which account we can offer you as part of your application.

Your balance, trades and results are in US cents (USC). A $50 deposit shows as 5,000 USC, and trade sizes can be very small.

Up to 1:1000 on Classic and Premier, and up to 1:500 on Cent and Elite. It can be lower on some markets and on larger positions, and we can change margin requirements at any time. Leverage makes losses bigger as well as gains.

The client agreement allows a fee on accounts that aren't used. Ask us for the current fee before you leave an account unused.

Once your account is open, you deposit from your client portal. The payment methods depend on your country. Pay from an account in your own name. Your bank or payment provider may charge its own fee.

We process withdrawals within 1 to 3 business days of your request. Your bank or payment provider can take longer to pay the money in. Where possible, we pay it back to the method and account you paid in from.

Your first four withdrawals each calendar month are free of our charges. After that, a fee may apply.

You can ask to. We may allow you to withdraw money that isn't needed as margin for your open positions, subject to the minimum withdrawal amount (client agreement, sections 15(o) and 17.4).

In segregated trust accounts with an approved bank, apart from OFinancial LLC's own money. Client money is pooled in these accounts, and it isn't covered by a compensation scheme.

Your margin level is your equity as a percentage of the margin your open trades need. Below 50%, we may issue a margin call, stop you opening new trades and start closing positions. At 20% or below, your positions are at immediate risk of being closed. We don't have to warn you first (client agreement, sections 15(e) and 15(f)).

If a stop out leaves your balance below zero, the client agreement provides for it to be adjusted to zero (section 19.1). You can still lose all the money you deposited, and we may close the account afterwards (section 19.2).

Market orders, and limit, stop and stop-limit orders that wait for a price. You can add a stop loss, a take profit or a trailing stop to a trade. A trailing stop only works while MetaTrader 5 is running on your computer.

Yes. You can hold a buy and a sell on the same instrument in the same account (client agreement, section 7.2). Both positions pay overnight funding until you close them.

Yes. The client agreement lists activity that isn't allowed, including arbitrage, trading on price delays or system overload, scalping, using a VPS, VPN or TOR, running several accounts from one device or connection, copying trades, and letting another person or a program trade your account. Read the definition of Unauthorised Activity in section 1 of the agreement before you trade.

The Financial Services Commission, Mauritius, which licenses OFinancial LLC as an investment dealer. The licence and company details are on our regulation page.

OFinancial LLC. We act as principal and are the counterparty to every trade you place, using our own prices, as our best execution policy explains. None of our products are traded on an exchange.

Email [email protected], write to us, or come to our principal place of business in office hours. Our compliance officer reviews every complaint. We aim to resolve complaints within 5 business days, depending on the issue, and normally within 30 business days. If a complex complaint will take longer, we tell you why. If you aren't satisfied, you can ask for it to go to our directors, and then take it to the Financial Services Commission, Mauritius.

No. Trading with OFinancial LLC isn't covered by a client compensation scheme.

No. We don't give personal investment advice. Everything on this website is general information, not a recommendation.